Jeanne’s attitude is, “Let’s explore this issue together and try to find a solution.” This is an example of _________

An effective introduction achieves __________ objectives

a. 2 b. 3 c. 4 d. 5 e. 6

In what way does listening differ from hearing?

A) hearing processes sounds, listening interprets the meaning B) hearing is sensory and listening is nonsense C) listening is used for speeches, hearing is used for conversations D) listening is physiological, hearing is psychological E) everyone can hear but not everyone can listen