Case-based reasoning is not well-suited for diagnostic systems in medicine

Which is not one of the five major types of sources of power?

A) Personal power. B) Reward power. C) Coercive power. D) Legitimate power. E) Expert power.

Which of the following best suggests how to handle customer complaints?

a. Concentrate on the factual content of the complaint, rather than on the feelings of the complainer. b. Operate on the assumption that the customer is never wrong. c. Pass the customer from department to department until the customer gives up. d. Offer explanations and alternatives when the complaint cannot be resolved as requested. e. Let the customer see how angry you are, but finally give the customer what he or she wants.