Organizational citizenship behaviour is explicitly recognized in most organizations' performance evaluation and reward systems.

Social psychology is best defined as the scientific study of

A) deviant behavior. B) sociology. C) social mores. D) social influence

In a field experiment (Baron, 1976) to study drivers' responses to a car that hesitated when a stoplight turned green, the researcher found that when a confederate hobbled across the street on crutches in front of the lead car in the intersection,

fewer drivers behind the lead car honked their horns. According to this research, why was that? Drivers at the rear a. were given a situational attribution for the lead driver's hesitation. b. felt empathy for the confederate, which inhibited their aggression. c. were distracted by the sight of a person on crutches. d. forgot all about their own troubles.