The incident management step in which a user's problem is satisfactorily dealt with is called incident ____.

If you wanted to show changes over a period of time, you would use a line chart or a(n) ________ chart

Fill in the blank(s) with correct word

Which of the following is data that is stored outside of Excel and includes databases created in Access, dBase, SQL Server or on a Web server?

A) Excel data B) Internal data C) Excess data D) External data