According to our text, if you have a one-hour training session, how many different types of training activities should you have within this one-hour session?

__________ are sets of expectations held by group members concerning what kinds of behavior or opinions are acceptable or unacceptable, good or bad, right or wrong, appropriate or inappropriate

a. Tensions b. Hidden agendas c. Roles d. Cohesions e. Norms

Which of the following characteristics is NOT a feature of a preparation outline?

A) formal B) full sentence C) detailed D) simple E) strategic