The reverse of projection is identification

Which of the following students' statements provides the best overview of the research on decision making?

a. Samantha: "People consistently make correct decisions based on the information they are given; problems arise when some crucial information is missing." b. Nayan: "People's use of heuristics in decision making is usually adaptive, unless the heuristics are applied inappropriately." c. Arthur: "People consistently make incorrect decisions, unless the material is extremely concrete." d. Shirley: "The most common kinds of decision-making errors involve belief-bias errors; otherwise, decision making is reasonably accurate."

One of the rules that dominate human behavior is that when someone does something for you, you should do something for that person as well. This is called the __________

FIll in the blank with correct word.