To insure that it can control members' behavior and channel it in the direction of high performance and group goal accomplishment, a group needs a certain level of ______. However, to ensure that dysfunctional norms are discarded and replaced with functional ones, groups also need a certain level of ______.

Demographic variables are so frequently used in market segmentation because they ________

A) create smaller segments than other methods do B) create more easily reached segments than other methods do C) do not involve stereotypes D) are easy to measure in comparison to many other methods E) involve fewer attributes to consider than other methods do

A defining characteristic of the passive-aggressive type of difficult person is that he or she

A) avoids promising to meet deadlines. B) says yes to the boss, but no to coworkers. C) says no to the boss, but yes to coworkers. D) rarely delivers on promises.