Reese is the facilities manager at a mid-sized hotel. After a weekend emergency breakdown incident at his hotel, he recognized that his department was sorely unprepared for such an event and needed to have in place some emergency fundamentals. Which of the following tactics will help him in the event of a system breakdown in the future?
a. making available to appropriate on-duty personnel a current listing of telephone numbers for maintenance staff and contract maintenance and cleaning firms that might be needed
b. adding back up components for critical hotel sytems
c. instructing appropriate staff in procedures to be followed in the event of common emergencies
d. all of the above are correct
Answer: d. all of the above are correct
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