How we might listen or the agency we have as listeners is always filtered through and influenced by

Pete has discovered that the audience he is scheduled to speak to is opposed because they

have a number of misconceptions about the topic.  His best strategy when speaking will be to A) create interest in the topic. B) clear up the audience?s lack of understanding about the topic. C) provide the audience with a clear course of action to follow. D) tell the audience why this information is useful.

_______ involves initiating or enhancing public displays of emotion

A) Amplification B) Suppression C) Emotional dissonance D) Emotional contagion