One form of spoofing involves forging the return address on an email so that the email message appears to come from someone other than the sender

Which of the following is defined as perceptions of performance expectations playing a significant role in improving performance?

a. Galatea effect b. Golem effect c. Romance of leadership d. Pygmalion effect

Which one of the following is a consequence of internal failures?

A) increased customer service B) increased inventory costs C) increased productivity D) decreased lead time