Munwar is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation?
A) exit
B) voice
C) loyalty
D) neglect
E) performance
B
Explanation: B) The voice response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity. The exit response directs behavior toward leaving the organization, including looking for a new position as well as resigning. The loyalty response means passively but optimistically waiting for conditions to improve. The neglect response passively allows conditions to worsen and includes chronic absenteeism or lateness, reduced effort, and increased error rate. Performance is not a reaction to dissatisfaction on the job.
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