Differences between nations are often less than differences within nations

When Shen asks his client, "How much would you save if our company could help you reduce errors by 80 percent?" he is asking a ________ question

A) situation B) speculation C) problem D) need-payoff E) implication

After the purchase of a product, consumers will be either satisfied or dissatisfied and engage in ________

A) consumer capitalism B) alternative evaluation C) postpurchase behavior D) consumer ethnocentrism E) information searches