Conflict ________ involves implementing strategies to decrease the negative effects of conflict and creating an environment in which conflict can enhance the learning and effectiveness of individuals and the organization

Fill in the blank with correct word

management

Communication & Mass Media

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All of the following are true of positive imagery EXCEPT

A) it involves creating vivid, detailed mental images. B) feelings, such as pride or confidence, will not occur until the situation actually exists. C) it can affect brain waves, heart rate, and other physiological responses in much the same way the actual event would. D) it can be applied to other anxiety-producing situation as well as to public speaking.

Communication & Mass Media

U.S. publisher Robert de Graff copied the success of similar books in England when he founded ________ in 1939. This company produced inexpensive paperback reissues of books that had already become successful in hardback.

A. Harper Brothers B. Pocket Books C. de Graff Brothers D. Penguin Books

Communication & Mass Media