When taking the direct approach in dealing with bad news, what is the last element of the message?
A) Clarifying and restating a similar situation will never happen again
B) Putting the news in context to soften it
C) Apologizing for the news
D) Assuming responsibility for the mistake
E) Announcing how the problem will be fixed, or prevented, in the future
Answer: E
Explanation: E) The last step in any bad news communication should include plans to make sure a similar situation does not occur in the future.
Business
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