For each of the following activities, name the step of the user-centered development methodology where it occurs.

a. The development team decides that a user should be able to reach any page on the site in three clicks.
b. A team member asks users what they like about the current web site and solicits suggestions for further improvement.
c. A team member watches users as they complete tasks using a prototype of the new site.
d. The team discusses possibilities for the appearance of subsidiary web pages.
e. The team comes to consensus on navigation aids.

a. This is a performance measure, which would be determined while setting usability specifications. Note: Setting the hierarchy to be only 4 pages deep is not the same as specifying that users can find what they want in 3 clicks.
b. Finding out what users want occurs during user and task analysis.
c. Observing users perform tasks with the prototype is user-based testing and is a type of evaluation.
d. Decisions about appearance or “look” of “look-and-feel” occur during the design step.
e. Decisions about navigation also occur during the design stage