Which of the following can be used by the physician to quickly check medication dosages or research drug interactions?

The first thing you should do when answering the telephone is ________.

A. put the caller on hold B. identify the medical office and yourself C. schedule an appointment for the caller D. ask the caller why he is calling E. notify the physician that a patient is calling

According to the Andersen model, societal norms, ______, and standards often are reflected either directly or indirectly in the enactment of laws.

Fill in the blank(s) with the appropriate word(s).