In the process of rewriting the user manual instructions, you discover that some of the instructions were not changed to reflect system maintenance and upgrade activities. A request form on the firm's intranet, for example, has replaced Form RBK-23. BoB also has phased out printed reports in favor of online reports, with a menu-driven interface. Rewrite the user manual instructions to reflect the changes.

What will be an ideal response?

• The first instruction could read as follows:

Before you can activate a customer charge account in the system, you must complete the Request Form, which is stored on the BoB intranet. After you complete the form, submit it to the store manager for authorization.



• Other instructions could be combined, as follows:

All reports are available online. To display a report, enter your user ID and password when requested. If you want to print a copy of the report, click the Print button at the top of the screen.



• The fourth instruction would be easier to understand with graphics:



• Another example of graphics involves the F2 key, as follows: