Touchscreen kiosks, handheld shopping assistants, interactive dressing-room mirrors and virtual sales associates are all examples of how retailers use technology to ________

A) maintain inventory costs
B) send information between stores
C) meet consumers' expectations
D) produce more accurate forecasts
E) interact with suppliers

C

Business

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________, such as Best Buy and Sears, allow customers to serve themselves, but also have knowledgeable sales associates available to provide guidance

A) Self-service retailers B) Full-service retailers C) Specialty retailers D) Off-price retailers E) Limited-service retailers

Business

Direct denial may be appropriate when a customer's objection is based on misinformation

Indicate whether the statement is true or false

Business