Household purchases are recorded through electronic scanners in supermarkets for which of the following syndicated services?

When you're writing a routine request for information or action in a complex situation,

A) provide vague reasons to support your request. B) limit the justification for your request. C) point out the benefits of complying with your request. D) dwell on the negative consequences of choosing not to comply. E) identify who will be affected by a lack of action on the reader's part.

After developing a clear purpose, what is the next step in preparing to write the negative message?

A) Being upfront and honest with those you need to send the message to B) Sharing the unwelcome news C) Writing a message that is sensitive and honest D) Gathering information the audience needs to understand and accept the message E) Choosing the channel and the medium