The mayor announced that the new energy-efficiency standards will benefit the residents of our community

When including writing a buffer that includes information that is favorable to the reader, what type of buffer is being used?

A) Agreement B) Appreciation C) Good news D) Understanding E) Fairness

Which of the following theories proposed the importance of changing roles and tasks to increase organizational effectiveness?

A) sociotechnical systems theory B) force-field theory C) value engineering theory D) hierarchy of needs theory