Norman accepts feedback on his work in a positive manner and strives for improvement.

________ refers to freedom from defects and consistency in delivering a targeted level of performance

A) Performance quality B) Product style C) Branding D) Conformance quality E) Product design

_______ are data-driven estimates of what a present or prospective market offering is worth in monetary terms to targeted customers relative to the next-best alternative offering for those customers

a. customer value models b. competitive intelligence models c. market segmentation models d. best practices models