The greater the impact on existing cultural norms, the greater the amount of resistance likely to emerge, and thus the greater the difficulty in implementing the change program

Which of the following is the Japanese term used to describe continuous improvement efforts?

A. poka-yoke B. kanban C. kaizen D. six sigma

When considering nonmetric correlation, as a rule of thumb, ________ is to be preferred when a large number of cases fall into a relatively small number of categories (thereby leading to a large number of ties)

A) Spearman's rho B) Kendall's tau C) chi-square D) Pearson product moment correlation