A common ground rule for mediation is to encourage the parties to not interrupt one another when one is speaking

When a party does interrupt, it is best not to remind the party then, because it may embarrass him or her. Instead, pull the party aside later and remind him or her privately.

Indicate whether the statement is true or false.

F

Business

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In which of the following stages of the adoption process does a consumer seek information about a new product?

A) interest B) adoption C) evaluation D) awareness E) trial

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It is most useful to think of the 4 Ps from a(n) ________ perspective

A) relational B) customer C) managerial D) employee E) shareholder

Business