Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Answer: B. Event management
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The following information pertains to Ponce Company:
Cash balance per bank statement $14,350 Cash balance per general ledger 15,080 Bank service charge 40 Deposits in transit to bank 1,800 Outstanding checks 1,310 NSF check returned by bank 200 Ponce should show the following reconciled cash balance from the bank reconciliation on its balance sheet: Select one: A. $16,110 B. $16,890 C. $14,840 D. $13,540
All of the following are appropriate to use during an interview with a journalist EXCEPT ________
A) statistical information B) quotes of famous people C) interesting stories D) factual details E) work place jargon