Discuss any four of the six suggestions given in your book for making your speech interesting. Briefly explain each
What will be an ideal response
(1) Present information that relates to your audience's interests. Present information that that has a close relationship to your audience. Also knowing why you are interested in the topic helps you to understand why they may be interested. (2) Use attention-getting supporting material. Give examples and analogies that provide the big picture. (4) Establish a motive for your audience to listen to you. (4) Use word pictures. A word picture is a vivid description that helps your listeners form a mental image by appealing to one or more of their five senses. (5) Create interesting presentation aids. Use the best visual aids for accomplishing your specific purpose. Modern technology has given us many more choices for visual aids. (6) Use humor wisely by being certain it is appropriate to your listeners, using it to make a point, poking fun at yourself, using humorous quotations, and using cartoons.
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Sofia is watching the news while they are discussing the upcoming election. This is an example of what type of listening?
A) Informal listening B) Critical listening C) Empathetic listening
When Stacy had to deal with an upset customer about a mistake in an order, she said the following: "I am very sorry about this problem, and I am glad that you have brought it to our attention
I understand that you feel as though you were mistreated. If the company promises to reship the products correctly tomorrow at a 20% discount, would that be an agreeable solution?" Did Stacy handle the customer correctly? A. Yes, because she apologized, gave feedback, acknowledged their dissatisfaction, and made a plan to meet expectations. B. No, because by being so gracious the customer will likely try to find problems another time to get the 20% off. C. Yes, because she stood up for the company's position and did not let the customer walk all over her. D. No, because Stacy was too understanding. Good customer service favors the company while still attempting to keep the customer content.