Customer delight is a function of three components: ______________, ______________, and _______________
a. Low levels of arousal, personality, high levels of reactance
b. High levels of performance, arousal, positive affect.
c. Low levels of determination, conspicuous consumption, high levels of arousal
d. High levels of conspicuous consumption, reactance, satisfaction
e. High levels of reactance, central processing, low levels of arousal
b
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The most important aspect of any presentation is
A) enveloping your message within a cloak of technology. B) impressing the audience with your knowledge, skills, and abilities. C) getting the audience to receive, understand, and embrace your message. D) regarding your audience as passive recipients rather than trying to engage them. E) building a slide deck that is meaningful and relevant.
Which of the following accounts would be classified as current assets on the balance sheet?
a. Accounts receivable, inventory, cash equivalents. b. Marketable securities, accounts payable, property, plant and equipment. c. Prepaid expenses, goodwill, long-term investments. d. Property, plant and equipment, inventory, goodwill.