What is the only fail point in the service blueprint that was listed as physical evidence in the restaurant drama?

A relatively small flat dollar amount that HMO subscribers pay for each doctor visit is known as

A) co-payments B) coinsurance C) deductibles D) capitation fees

Including a deadline in the close of a request

A) is rude and unprofessional. B) is acceptable for internal audiences, but never external audiences. C) will offend your audience, unless they are your subordinates. D) is effective only when you explain the consequences of failing to meet it. E) helps the audience understand exactly what you want.