TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations

Businesses use a number of methods to create a good picture of their customer base. This market research can help companies to validate their:

A. Contribution margin B. Succession plans C. Target market

The U.S. Justice Department objected to a recent patent license agreement between S.C. Johnson & Sons and Bayer AG. The antitrust unit at the Justice department objected to:

A) the duration of the license. B) the amount of royalties Johnson agreed to pay. C) Bayer's attempts to circumvent FDA policies. D) the exclusive nature of the license agreement. E) the hostile arrangement between Bayer and Johnson.