The first step in the BPR methodology is to define the "as is" process

Which of the following survey modes is different from other survey methods in that there is no agent—human or computer—administering the interview?

A) person-administered survey B) computer-administered survey C) self-administered surveys D) hybrid survey E) mixed-media survey

The Amazon Prime program strives to convert casual shoppers into loyal customers. An Amazon Prime customer can be classified as a ________

A) barnacle B) true believer C) stranger D) laggard E) butterfly