Use of referent power is a cost-free way to influence other people

Which of the following is NOT a characteristic of an authoritarian organizational culture?

A. Innovation is encouraged and rewarded B. Communication processes are structured and formalized C. Individuals are held accountable for a limited area of responsibility D. Tasks are routinized, and there is high division of labor E. Communication tends to be top-down

Which of these steps in interview preparation is most helpful in allowing the interviewer to build a vocabulary common to the interviewee?

A) deciding on question types and structure B) deciding whom to interview C) establishing interview objectives D) preparing the interviewee E) reading background material