Action items are actions  a speaker wants an audience to take at the end of the speech.

An analysis of the costs and rewards in a relationship take place in the ________ theory of relationships

a. attraction b. social exchange c. social penetration d. rules

Destiny is asked to give a mediated presentation on her team's goals for the fiscal year. Which of the following would she use?

a. a slide presentation emailed to the executive committee b. a spreadsheet breaking down goals and tracking accomplishments c. a WebEx conference with her team and upper management d. a face-to-face meeting with her team and management