Citizenship behavior is defined as voluntary employee activities that may or may not be rewarded

People in a society with high _______ would likely favor rules and a well-structured environment rather than an environment that embraces change and innovation.

Fill in the blank(s) with the appropriate word(s).

Which of the following steps of a communications process is important as a check on the effectiveness of the other steps?

A. Selecting a proper message. B. Encoding the message. C. Selecting an appropriate channel of communication. D. Decoding the message. E. Feedback.