Participants appreciate a leader's ability to set communication ground rules and norms and respond promptly to violations.

Laughing as a reaction to a potentially hurtful comment by another person is a(n)

___________ response. A) invulnerable B) vulnerable C) active verbal D) acquiescent

Having a speaking outline prepared can help a presenter maintaining eye contact with the audience while being secure that she can glance at her notes if she loses her train of thought

Indicate whether the statement is true or false