A _____ is an implied comparison between two things or concepts

Benedict - Cisco is much more interested in hearing about his friends' adventures over break than talking about what he did. This is an example of which of the following listening styles?

a. action-oriented b. content-oriented c. people-oriented d. time-oriented

The six steps of the problem-solving process are: 1. define and analyze the problem, 2. establish criteria for evaluating solutions, 3. __________, 4. evaluate solutions, 5. __________, 6. test selected solution(s)

Fill in the blank(s) with the appropriate word(s).