For persuading the speech, the direct appeal involves:

Lauren has been a firefighter in California for 13 years. She recently was the first responder to a fatal car accident in which her close friend was a victim. Since then, she has been feeling like no matter what she does, she can’t make a difference in the community and has felt detached from her coworkers. Lauren is experiencing _____.

a. emotion labor b. work–life conflict c. burnout d. work overload

How should you handle a dysfunctional team member?

A) Make direct eye contact with him or her. B) Avoid interrupting them until they are finished with the dysfunctional behavior. C) Assign him or her a specific task. D) All of the above.