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According to Dale Carnegie, what are the three rules of an effective speech?

a. look them in the eye b. tell them what you said c. repeat it d. tell them what you are going to say e. say it

Which of the following statements about decision making within the sales organization is true?

A. The significance of the decision has no effect on the level at which the decision will be made B. Firms that have many low-paid salespeople who perform relatively routine sales tasks usually place the decision-making authority in the hands of its top sales executives C. As a general rule of organization, the more important a decision is for the success of the firm, the higher the level of management that should make the decision D. As a rule, field-line sales managers are responsible for seeing that sales tasks are completed, but have no decision-making authority E. Firms that have professional salespeople who perform complex sales tasks typically place all decision-making authority in the hands of its salespeople