Tone refers to the ___________ a document conveys to its readers

Create a table that lists any three performance measures for a service system in the left column. In the center column, indicate what steps management can take to improve system performance on those metrics

In the rightmost column indicate what steps management can take to improve customers' perceptions of performance on those metrics.

Assume Lavender Corporation has a market value of $4 billion of equity and a market value of $19.8 billion of debt. What are the weights in equity and debt that are used for calculating the WACC?

A) 0.10, 0.90 B) 0.832, 0.168 C) 0.168, 0.832 D) 0.90, 0.10