To protect confidentiality of the patient being seen, the staff member calling the patient from the reception area should:
a. use as little information as necessary to get the patient's attention (e.g., just first name, or just the last name).
b. use the patient's full name to make sure you call the correct patient.
c. go to each patient and ask if he or she is the patient you seek.
d. identify who the patient is by the photo in the file, walk over to the person, and ask him or her to follow you.
Answer: a
You might also like to view...
When typing numbers in office correspondence, the medical assistant should use:
A) words for quantities that range from eleven to one hundred. B) numbers for quantities that range from one to five. C) numbers for quantities that range from one to ten. D) words for quantities from one to ten.
Blue Cross health insurance usually covers ____________________ charges, and Blue Shield health insurance usually covers ____________________ charges.
Fill in the blank(s) with the appropriate word(s).