Whether or not you should apologize when delivering bad news about transactions depends mainly on
A) how much the customer has purchased from your company in the past.
B) the medium you are using for the message.
C) how long it has been since the problem occurred.
D) potential ethical and legal outcomes.
E) how much you personally regret the decision made.
D
Explanation: D) Legal and ethical issues dominate the question of whether or not you should apologize for a problem. In many cases, your apology creates liability problems for your company and can function as a "confession" of guilt in a courtroom. For that reason, many companies discourage any kind of apology from an employee, except a personal expression of regret that things didn't turn out well.
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A holder of stock options can buy shares from the company at a specified future date, called the _____ date.
A. withdrawal expiration B. inception C. vesting D. annuitization
Procuring cause is of greatest significance in
A. options. B. oral listings. C. open listings. D. rights of first refusal.