What is the first step in the development of a service blueprint?

________ uses large amounts of data with management science techniques and modeling to help managers make decisions

Fill in the blank with correct word.

A society in which people earn status primarily through family, age, social connections, or the class into which they were born is called _____

a. a familial-induction society based culture b. an ascription-based culture c. an achievement-based culture d. an independent culture