Verification of a firm's financial accounts and statements by the organization's own professional staff is a(n) __________

A real estate broker, acting as agent for a landlord, has the following instructions: Instruction I. Collect a larger deposit from single men than from single women or couples; Instruction II. Advertise only by encouraging existing tenants who are predominantly white to solicit prospective tenants from among their friends. Which of these instructions would be prohibited by the Federal Fair Housing Act:

A: I only; B: II only; C: Both; D: Neither.

If expected service falls below perceived service, customers are disappointed

Indicate whether the statement is true or false