Any time you use a worksheet to ask the question "What if?" you are performing ____________________ analysis.

An inkjet self-test page shows that one color is not printing properly even though the cartridges were just replaced. What should the technician do first?

A) Run the head cleaning utility. B) Replace the ink cartridge. C) Use compressed air to clean out the printer. D) Check cabling.

When an employee is terminated from employment, the employee’s access to computers should be terminated:

a. At the next monthly audit b. At the next quarterly audit c. Within seven days d. Within one day