The poor quality of American products in comparison to Japanese products in the 1980s led to the ISO quality revolution in American industry

_____ systems free sales representatives from the time-consuming task of following up on leads to determine need, buying power, and receptiveness

a. Prequalification b. Database mining c. Referral d. Cold calling

Which of the following is a difference between a patent and a trade secret?

A) A patent grants its holder exclusive monopoly over the product for 20 years, whereas a trade secret does not. B) A trade secret goes into the public domain after a period of 10 years, but a patent does not. C) The law protects a trade secret that has been reverse engineered by a competitor but not a patent. D) Business methods are generally protected by patent laws, but they cannot be protected by trade secret laws.