As a conflict strategy, _____ is the unproductive practice of storing up grievances so as to unload them at another time

Effective speakers will generally avoid which of the following?

A. Using one type of gesture B. Random hand movements C. Verbal pauses D. A and B E. All of the above

Which type of power is most likely to become emotionally abusive if misused?

A. coercive B. legitimate C. expert D. referent