SFA modules in CRM systems would provide tools for
A) assigning and managing customer service requests.
B) capturing prospect and customer data.
C) identifying profitable and unprofitable customers.
D) managing sales prospect and contact information.
E) employee performance management.
D
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If a medical report is required on an applicant, it is completed by
A) a home office underwriter B) the home office medical director C) a paramedic or examining physician D) the agent"
Which of the following sales positions is most likely to have fixed compensation?
A) an FMCG salesperson selling to supermarkets B) a salesperson who handles the industrial customers C) an insurance agent who works part time D) a service representative in charge of handling incoming customer queries E) a telemarketer calling up existing customers to bring in additional sales