How should Lindell best help John to understand that the late delivery was not his fault?
A) Lindell should email John copies of news stories about the blizzard.
B) Lindell should ask the head of shipping to call John and take responsibility for the late delivery.
C) Lindell shouldn't worry about making John understand and should just refund his money.
D) Lindell shouldn't worry about making John understand and should just apologize and let John express his feelings.
E) Lindell shouldn't worry about making John understand and should try to sell John another machine.
D
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