Our personal credibility can be the one characteristic that does not determine our success as

people and as customer service providers.

Indicate whether the statement is true or false

F

Business

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When composing your conclusions, you can combine them with your recommendations

a. true b. false

Business

Collins Van Lines requires each of their moving van drivers to complete a driver safety course each year. Requiring drivers to complete a driver safety course is an example of:

(a) retention (b) noninsurance transfer (c) avoidance (d) loss control

Business