Before interviewing one of the candidates for a position in his company, Ben was informed that the candidate had performed exceptionally well in her aptitude test for the job. During the interview, Ben saw the candidate in a very positive light. Although the candidate made a few mistakes, Ben passed them off. In this scenario, Ben’s perception of the candidate was based on his _____.
a. patterns
b. interests
c. needs
d. expectations
d. expectations
In this scenario, Ben’s perception of the candidate was based on his expectations. We cannot focus on everything we see and hear all the time. Hence, we choose what stimuli to concentrate on based on our needs, interests, and expectations. We are likely to see what we expect to see and miss what violates our expectations.
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A value step should be included in most informative presentations
Indicate whether the statement is true or false
Which of the following is true with respect to the roles all communicators play?
A. They are established only by you and the choices you make. B. They are determined primarily by your word choices and body language. C. They complicate the communication situation to such a degree that it is impossible to understand what goes on in communication. Roles have no place in communication. D. They do not always stay the same in a relationship.