Total quality management (TQM) requires the commitment of all individuals within an organization

The actions a person takes in purchasing and using products and services, including the mental and social processes that come before and after these actions, is known as ______.

cognitive dissonance consumer behavior retail buying customer loyalty

A nonprofit organization with a representative form of government and an elected officer that sells life insurance only to its members would be considered

A) a home service insurer B) a service insurer C) a fraternal benefit society D) a risk retention group"