A payment made by either an insurer or a patient that is greater than the actual amount due is called a(n) ____________________

8. The governmental organization that serves as the world's leading agency for conducting and supporting medical research is the:

A. National Institute of Health. B. Centers for Disease Control and Prevention. C. U.S. Public Health Department. D. Agency for Health Care Policy and Research. E. Occupational Safety and Health Administration.

Well-written, neatly prepared ________ is one of the most important means of communicating a professional image for the medical office.

Fill in the blank(s) with the appropriate word(s).